Q1.Can l have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixedsamples are acceptable.
Q2.Do you provide OEM/ODM services?
A.We have factories with specialized R&D teams focusing on design,engineering, electronics, optics and processing, as well as lighting solutions, so definitely wecan provide OEM and ODM services.
Q3.How do you ship the goods and how long does it take to arrive?
A.We usually ship by DHL,UPS, FedEx or TNT.It usually takes 3-5days to arrive.Airline and sea shipping is also optional.
Q4:What Certificates do you have?
A: Our products have been tested by CE, FCC and ROHS Standardswhich is complied with the European Directive.
Q5:How to deal with faulty?
A.Firstly, our products are produced in a strict quality control systemand the defective rate will be less than 0.2%.Secondly, during theguarantee period, we will send new lights with a new order for asmall quantity. For defective batch products, we will repair them andresend them to you.Or we can discuss the solution including re-callaccording to the real situation.
