FAQ
Q1:What services can we provide? A: Both ODM and OEM are available.
Q2: What kind of certificates do you have? A: Our factory is ISO9001, ISO1:14000 and BSCI certificated.All products are comply with worldwide standard, such as CE, ROHS, FCC, IEC62619,IEC62133, MSDS, UN38.3 etc.
Q3: What's your production lead time? A: lt depends on the order quantities. For samples it take around 5-7 days. For bulk order, the lead time is around 15 to 25 days.
Q4: How to ensure quality? A: 100% aging test(charge and discharge to simulate customers' usage scenarios) & 100% inspection before shipment.
Q5: what services can be provided? A:2 years warranty for portable power stations, 5 years for household solar power system. With after-sales center in Nigeria, Indonesia, Kenya,Germany,Netherlands, South Africa, Pakistan and Zhejiang China,after-sale can be solved within 24 hours.
Q6: What kind of battery do you use? A: Our factory has been focusing on lithium battery industrial for almost 20 years, now became one of the TOP manufacture in this field, all our products are using total new grade A battery.